An extensive breakdown of the current systems and future-state.
Our team built a comprehensive usability report of the Firm’s current systems that then segued into recommendations for short-term and long-term design solutions.
The initial report used research from 20 interviews, a heuristic evaluation, and data analysis of the current platforms. The interviews were conducted with screen and audio recordings of navigation through the firm’s current platforms and were used to collect and catalog both pain points and where the systems succeeded. The evaluation was conducted by four separate designers in isolation to give an overall usability score. And, finally, the data analysis was a dissection of current, everyday use patterns collected on the backend of the Firm’s current website. The data included common pathways through their systems, time spent on pages, and heatmapping of mouse movements and clicks.
Out of the research, our team constructed two recommendations in the final half of the report. The first was for immediate quick fixes to the platform to achieve the greatest amount of improvement with the lowest amount of effort. The second was the complete overhaul of the Firm’s systems into a single platform.